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How long will my order arrive?

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We usually deliver your order within 3 to 10 business days, excludes weekends and holidays.

Can I modify or cancel my order?

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Once you've completed the payment, we're unable to make changes to your orders. However, you can contact us via email to inquire about the status of your order.

I haven't received my order. How can I track them?

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Use the tracking number you have received to check the status of your package. If you haven't received a tracking number or are having trouble, please get in touch with us via email.

My order was marked as delivered but I didn't receive them. What should I do?

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If your order is marked as delivered but you haven't received it, follow these steps:

  • Contact the delivery courier for more information about the delivery.
  • Please email us at cs@greenparenting.au to report the issue.